Privacy Policy

01 Information We Collect

Depending on how you use our website, we may collect:

• Name, phone number and email address.
• Billing address and delivery address.
• Order details, products purchased and purchase history.
• Payment status, transaction references and related order information.
• Messages and details you share with customer support.
• Technical information such as browser type, IP address and website usage, where collected.

02 How We Use Your Information

We may use your information to:

• Process and fulfil your orders.
• Arrange shipping and delivery.
• Confirm payments and send order updates.
• Respond to enquiries, complaints and refund requests.
• Maintain website security and help prevent fraud.
• Improve our products and shopping experience.
• Send promotional communications where permitted by law and applicable consent requirements.
• Meet legal, tax, accounting and regulatory obligations.

03 Online Payments Through Razorpay

We use Razorpay as a payment service provider to facilitate online payments on our website. When you choose to pay online, relevant transaction and customer information may be processed by Razorpay to facilitate payment, verify transactions, help prevent fraud and provide payment-related support.

Depending on the payment method and checkout process, this may include your name, contact details, transaction information and payment-related details required to complete your purchase.

Payment information is handled through the applicable payment service. We do not intend to store complete card numbers, CVV numbers, UPI PINs or banking authentication credentials on our website.

Razorpay's processing of personal data is also subject to its applicable terms and privacy notices.

Read Razorpay's official Buyer Privacy Notice for more information about its handling of customer data.

04 Sharing of Information

We may share relevant information with service providers when necessary to operate our store and fulfil your order, including:

• Razorpay and other relevant payment service providers.
• Courier and delivery partners.
• Website hosting and technical support providers.
• Services used to maintain our website and process orders.

Information may also be disclosed where required by law or to address fraud, security or legal concerns. We do not sell personal information as a business practice.

05 Cookies and Website Tracking

Our website may use cookies and similar technologies to support shopping cart functionality, remember preferences, improve website performance and understand how visitors use our website.

Third-party analytics or advertising tools may collect technical or browsing information if those tools are enabled on our website.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality.

06 Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

07 Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records and meet applicable legal or accounting requirements.

Information that is no longer required will be handled in accordance with applicable law.

08 Your Privacy Rights

Subject to applicable law, you may request access to or correction of your personal information, request deletion where applicable, or raise a concern about how your information is handled.

We may need to verify your identity before acting on a request and may retain certain information where legally required.

09 Third-Party Websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before sharing information with them.

10 Children's Privacy

Our website is intended for general customers and is not specifically directed at children. We handle any children's personal data in accordance with applicable law.

11 Changes to This Policy

We may update this Privacy Policy when our business practices or legal requirements change. The updated version will be published on this page.