Cancellation Policy

01 Request an Order Cancellation

If you wish to cancel your order, please contact our customer support team as soon as possible. Provide your order number and registered contact details so we can review your request.

02 Orders Not Yet Dispatched

Cancellation requests for orders that have not yet been dispatched will be reviewed by our team. We will confirm whether cancellation is possible based on the current status of your order.

03 Orders Already Dispatched

Once an order has been dispatched, cancellation may no longer be possible through our standard process. This does not affect any rights available to customers under applicable law.

04 Refund for Cancelled Orders

If a cancellation is approved for an order that has already been paid for, an eligible refund will generally be processed through the original payment method, wherever possible.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

05 Incorrect Orders

If you have placed an incorrect order or entered the wrong delivery details, contact us immediately. We will check whether the order can be corrected or cancelled, depending on its processing status.

06 Cancellation by Our Team

In certain situations, we may need to cancel an order due to product unavailability, payment issues or delivery limitations.

If payment has been collected for an order that we cancel, an eligible refund will be arranged.

07 How to Request Cancellation

Please keep the following details ready:

• Your order number
• Name used while placing the order
• Registered phone number or email address
• Reason for cancellation