Refund & Returns Policy

01 Returns & Exchanges

Due to the nature of our food products, we generally do not accept returns or exchanges for a change of mind after delivery. However, this policy does not limit any rights available to customers under applicable consumer protection laws.

02 Damaged, Wrong or Expired Products

If you receive a damaged, wrong, expired or defective product, please contact us as soon as possible after delivery so that we can review your complaint.

Please share the following details:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

03 Refund or Replacement

After reviewing your complaint, we will determine the appropriate resolution, which may include a replacement or refund, where applicable under our policies and the law.

04 Refund Processing

If a refund is approved, it will generally be processed through the original payment method wherever possible. The time taken for the amount to appear in your account may depend on your bank or payment provider.

05 Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation depends on the order's processing and dispatch status and is subject to applicable law.

06 Need Help?

If you have a question about a return, refund or replacement, please contact our support team with your order details.